5 Ways to Stop Losing Money on Unclaimed Repairs

One of the biggest silent killers of profit in a repair shop is unclaimed devices. You spend time diagnosing, ordering parts, and maybe even fixing the device, only for the customer to ghost you.

Here is how to stop the bleeding.

1. Get a Deposit (Diagnostic Fee)

Never take a device in for "free checking" unless you are desperate for leads. unexpected issues always arise. Charging a small, deductible diagnostic fee (e.g., $20) filters out customers who aren't serious.

2. Clear Terms & Conditions

Your repair ticket MUST state: "Devices left for more than [X] days will be considered abandoned and recycled."

• Tip: RepairFlow prints this automatically on every ticket footer.

3. Automated Follow-ups

You don't have time to call everyone. Use software that sends automated WhatsApp or SMS reminders.

• "Hi [Name], your device is ready. Please pick it up within 7 days to avoid storage fees."

4. The "Final Notice" Rule

Before getting rid of a device, send a certified letter or a documented final message. This protects you legally if they come back 6 months later demanding their phone.

5. Salvage for Parts

If you have legally established ownership of the abandoned device, take it apart! A "dead" customer repair is now a source of:

• Original LCD/Screen
• Battery
• Charging port
• Screws and brackets

Manage your active tickets better. RepairFlow's dashboard highlights tickets that have been "Ready" for too long, so your team knows exactly who to call today.